Tickets are nearly sold out! For information on getting seats,

please contact Mary Cruse mcruse@firstam.com

Analyst of the Year & Desktop Technician of the Year Awards

HDI Los Angeles and HDI Orange County are again joining forces for this year's combined Analyst of the Year and Desktop Technician of the Year awards. This gala event will take place at the Marriott Hotel in Long Beach and will feature the announcement of this year's winners for both chapters.

• Gala Evening event - Dinner & No-Host Bar
• Award presentations, opportunity prizes and door prizes
• Speaker - Jodi Williams on "There's No Customer Like Your Customer"

WHEN: Wednesday, December 5, 5:30pm - 9:00pm

WHERE: Marriott Hotel, Long Beach

AGENDA:

• 5:30pm - Cocktails
• 6:00pm - Presidents Welcome & Dinner
• 6:30pm - Jodi Walker - "There's No Customer Like Your Customer"
• 7:15pm - Awards
• 7:45pm - Prize Drawings
• 8:00pm - Photo Ops with winners and music! 

Come honor our area's top Help Desk and Desktop Support talent!

 NOTE: Cancellations not refundable after 11/28/12

There's No Customer Like Your Customer

The ability to consistently deliver outstanding customer service is more important today than ever before.  Develop a customer driven, service oriented team that is dedicated to excellence with both internal and external customers. Participants learn to create an attitude of ownership in their position and their skills in order to achieve a new level of customer excellence, reduce stress and achieve their personal best.

Jodi Walker is the founder of Success Alliances, a training and development company dedicated to helping organizations move “beyond business as usual.”   As an award winning speaker and consultant she is known for her high energy presentations.  The Los Angeles Times once described her as having “seemingly endless energy.”  Jodi is an expert in leadership, creativity and customer service and has worked with organizations and associations on three continents.  Some of her clients have included Verizon, Blue Cross, Atlas Van Lines, Missouri Bankers Association and many others.  Jodi is one of only 232 women in the world to receive the prestigious Certified Speaking Professional credential.  This is the highest earned designation from the National Speakers Association and the Global Speakers Federation.